Customer CRM & Segments
Every customer, order, and conversation from your Salla, Zid, or Shopify store in one profile—ready to segment and target.
Features
One profile per customer
See a customer's purchases, carts, and WhatsApp conversations together, so your team has the context before it replies.
Segments built from real behavior
Group customers by what they bought, when they last ordered, or how they were tagged in the inbox—then send each group the message that fits.
Tags that become audiences
Tag a customer during a conversation and the tag is immediately available as a campaign audience—no export step.
Bring customers back to buy again
Target the segments most likely to reorder with WhatsApp, SMS, email, or web push, and track the results.
Use Cases
Better support
Answer with the customer's full history in front of you.
Less manual work
Let segments update from store data instead of maintaining lists by hand.
More repeat purchases
Send offers to the customers most likely to buy again.
How the customer CRM actually works
Every shopper who's ever ordered from you gets a profile here — details, purchase history, behavior — and you choose which columns to see. Build a filter with up to four conditions, matched on any or all of them, to find, say, everyone who bought once and hasn't come back in 60 days, then save that filter as a Segment that keeps recalculating itself as customers come and go — ready to target with a campaign, or drop straight into an automator.
- Up to 4 filter conditions at once, matched on any or all of them.
- Save any filter as a Segment — it keeps recalculating itself as customer behavior changes.
- Segments plug straight into automators as an entry or exit trigger.
- Web Push Subscribers get their own view: total, growth and geography.
Documentation for this feature
Browse the full documentation
Products
