Confirm COD Orders Over WhatsApp
Cash-on-delivery orders are the biggest source of lost margin for stores in the region: the order ships, the customer changes their mind at the door, and you pay for handling and both shipping legs. Shrinkit contacts the customer the moment the order lands.
Features
It knows which orders are actually unpaid
Shrinkit looks at the payment state, not the name of the payment method — because merchants rename methods freely. Orders that are authorized or partially paid are treated as unpaid too, so nothing slips through.
COD order placed
Never confirmed
Packed and shipped
You pay for shipping
Refused at the door
The customer changed their mind
Return shipping
You pay again
Back in the warehouse
No sale made
Three ways to confirm
Interactive WhatsApp buttons — Confirm, Cancel or Call me. An AI assistant that confirms in a human tone and steps aside when the customer asks for a person. Or a plain callback queue if you prefer the phone.
Order #20517 ·awaiting confirmation
Every COD order in one place
Every order in front of you: the customer, how it was confirmed (WhatsApp buttons, the AI assistant or a call) and where it stands now, on one screen.
Three ways to confirm every COD order
When a cash-on-delivery order lands in your store, Shrinkit contacts the customer before you ship—and writes the answer back to Salla, Zid, or Shopify.
New order
Cash on delivery
1. WhatsApp quick reply
The customer taps Confirm, Cancel, or Call me.
2. AI assistant
Confirms in a natural tone, answers simple questions, and hands off to your team when needed.
3. AI voice agent call
An AI voice agent calls the customer and confirms the order.
Order #1048
Cash on delivery
Hi Sara 👋 Please confirm your order #1048 so we can ship it today.
Yes, confirm 👍
Thank you! Your order is confirmed.
COD-AI Order Confirmation
An AI agent chats with your customer on WhatsApp, confirms the cash-on-delivery order, and your store's order status updates the moment they reply. Past your monthly quota, orders simply wait for your manual confirmation.
- Confirms inside the customer's chat
- Fewer unconfirmed and refused orders
- Replies in seconds, around the clock
- No call-center staffing
100 orders / monthAI-confirmed, included in Scale
- One-time setup: $ 100
- Need more? A pack adds +100 orders for $ 20
- WhatsApp conversation fees go to Meta directly, with no Shrinkit markup
Voice-Call COD Confirmation
Coming soon
An AI agent calls your customer to confirm their cash-on-delivery order before it ships. Calls currently go out over an STC SIP line for customers in Saudi Arabia, or your store's own SIM card for customers in Egypt, and the agent speaks with each customer in their local dialect. The call runs entirely automatically — no human involved — and your store's order status (Salla, Zid, Shopify) updates the moment it ends, with a recording and transcript you can review later.
- Fewer refused deliveries
- Reaches customers who don't reply on WhatsApp
- Saves call-center staffing costs
- Runs around the clock
8 EGPper minute of the callComing soon
- + $ 100 one-time setup fee
- Billed on total minutes used per month
- Currently available in Saudi Arabia and Egypt only
Order #1048
Cash on delivery
Automatic order confirmation
We reach the customer to get their decision before shipping.
Let Shrinkit handle everything
The moment a customer confirms, the order status updates in Salla, Zid or Shopify on its own, and a cancellation puts the stock back. No spreadsheets, no manual reconciliation.
Automatic updates, no manual reconciliation
Watch the confirmation rate
The dashboard shows confirmations, confirmation rate, and confirmed, pending, declined and failed counts for the period you pick.
Use Cases
Fewer refused deliveries
Catch the change of mind before you pay to ship it.
No calling every customer
Stop dialling every customer and handle only the orders that need a person.
Works on Salla, Zid and Shopify
The same table, filters and statuses whichever platform your store runs on.
How COD confirmation actually works
The moment a cash-on-delivery order comes in from Salla, Zid or Shopify, Shrinkit reaches out to the customer before it ever goes to your shipping company. You choose how. Confirming moves the order forward in your store automatically — to “In progress” in Salla, “Ready” in Zid, or the matching fulfilment status in Shopify. Cancelling voids the order and puts the stock back. Your dashboard tracks confirmed, pending, declined and failed orders, plus your overall confirmation rate, so you always know how much revenue this is actually saving you.
- Automated WhatsApp: three tap buttons — Confirm, Cancel, Call me. Needs a connected WhatsApp Cloud channel.
- AI assistant: confirms orders in a natural, human tone and hands off to your team the moment the customer asks for a person.
- Callback queue: no WhatsApp required — undecided customers go straight into a queue for your team to call.
- Only new orders are covered — anything placed before you connected Shrinkit isn't imported.
Products
