Confirm COD Orders Over WhatsApp
Cash-on-delivery orders are the biggest source of lost margin for stores in the region: the order ships, the customer changes their mind at the door, and you pay for handling and both shipping legs. Shrinkit contacts the customer the moment the order lands.
Features
It knows which orders are actually unpaid
Shrinkit looks at the payment state, not the name of the payment method — because merchants rename methods freely. Orders that are authorized or partially paid are treated as unpaid too, so nothing slips through.
Three ways to confirm
Interactive WhatsApp buttons — Confirm, Cancel or Call me. An AI assistant that confirms in a human tone and steps aside when the customer asks for a person. Or a plain callback queue if you prefer the phone.
COD confirmation
Three ways to confirm every COD order
When a cash-on-delivery order lands in your store, Shrinkit contacts the customer before you ship—and writes the answer back to Salla, Zid, or Shopify.
WhatsApp buttons
What happens
The customer taps Confirm, Cancel, or Call me.
What you need
A connected WhatsApp Cloud API channel and an approved message template.
AI assistant
What happens
Confirms in a natural tone, answers simple questions, and hands off to your team when needed.
What you need
WhatsApp Cloud API, a configured AI flow, and human-handover rules.
Callback queue
What happens
Adds the order to a call queue for your team.
What you need
Staff to make the calls, or the voice agent on the Scale plan.
What happens in your store
- Confirm moves the order forward.
- Cancel cancels the order and restocks inventory where the platform supports it.
- Call me leaves the order pending for your team.
Voice-Call COD Confirmation
An AI agent calls your customer to confirm their cash-on-delivery order before it ships. Calls currently go out over an STC SIP line for customers in Saudi Arabia, or your store's own SIM card for customers in Egypt, and the agent speaks with each customer in their local dialect. The call runs entirely automatically — no human involved — and your store's order status (Salla, Zid, Shopify) updates the moment it ends, with a recording and transcript you can review later.
EGP 8per minute of the call
+ SAR 1,200 one-time setup fee
Billed on total minutes used per month
Currently available in Saudi Arabia and Egypt only
It writes back to your store
Confirming moves the order forward at the vendor — Salla in progress, Zid ready, a Shopify fulfilment. Cancelling voids the order and restocks it. Nothing to reconcile by hand.
Watch the confirmation rate
The dashboard shows confirmations, confirmation rate, and confirmed, pending, declined and failed counts for the period you pick.
Use Cases
Fewer refused deliveries
Catch the change of mind before you pay to ship it.
No calling every customer
Stop dialling every customer and handle only the orders that need a person.
Works on Salla, Zid and Shopify
The same table, filters and statuses whichever platform your store runs on.
How COD confirmation actually works
The moment a cash-on-delivery order comes in from Salla, Zid or Shopify, Shrinkit reaches out to the customer before it ever goes to your shipping company. You choose how. Confirming moves the order forward in your store automatically — to “In progress” in Salla, “Ready” in Zid, or the matching fulfilment status in Shopify. Cancelling voids the order and puts the stock back. Your dashboard tracks confirmed, pending, declined and failed orders, plus your overall confirmation rate, so you always know how much revenue this is actually saving you.
- Automated WhatsApp: three tap buttons — Confirm, Cancel, Call me. Needs a connected WhatsApp Cloud channel.
- AI assistant: confirms orders in a natural, human tone and hands off to your team the moment the customer asks for a person.
- Callback queue: no WhatsApp required — undecided customers go straight into a queue for your team to call.
- Only new orders are covered — anything placed before you connected Shrinkit isn't imported.
Products
