SMS Marketing
Reach customers with timely SMS for offers, order updates, and reminders—then guide them back to the right action in your store.
Features
Make the next step obvious
Use a concise message and one clear call to action to help customers complete a purchase, review an update, or return to their cart.
Coordinate every customer touchpoint
Use SMS alongside WhatsApp, email, and automations so customers receive the right update on the channel that fits the moment.
Use Cases
Promotional campaigns
Announce new products, flash sales, and exclusive offers by SMS.
Order confirmations
Send instant order confirmations and clear delivery updates over WhatsApp.
Appointment reminders
Reduce no-shows by sending automated reminders before upcoming appointments.
Customer support
Give fast support and build loyalty with clear SMS communication.
SMS for the moments that need attention
Use a direct channel with a clear purpose
SMS can be a practical way to deliver a timely update, reminder, or offer. The strongest sends begin with a clear audience and a simple next step, rather than a message sent to everyone at once.
- 01Select the customers for whom the message is genuinely relevant.
- 02Write a concise message with one useful action.
- 03Coordinate SMS with your other campaigns so customers receive a consistent experience.
Thoughtful targeting helps protect the attention your brand has earned.
How SMS campaigns actually work
Connect SMS by buying a package from Shrinkit or plugging in your own provider, then send to your CRM contacts or an uploaded list. A message counts as one segment up to 160 Latin characters or 70 Arabic characters — go over that and it's billed as more than one segment, so it pays to know your character count before you hit send.
- Not available for Salla stores — every other supported platform can send SMS.
- Two ways to connect: buy a Shrinkit package, or link your own provider (Twilio, Unifonic and others).
- Sender names need provider registration and approval in Saudi Arabia and Egypt.
- Skip the CRM entirely: upload a CSV list of numbers just for that campaign.
Documentation for this feature
Browse the full documentation
Products
