FAQs

Shrinkit.me is a marketing automation platform designed for e-commerce businesses. It helps you manage email, SMS, web push notifications, and WhatsApp campaigns, all from a single, easy-to-use platform. You can automate workflows, segment your audience, and retarget customers to boost sales and grow your business.

Shrinkit.me offers pre-built automated workflows that send reminder emails and messages to customers who have abandoned their carts. These automations help you recover lost sales by encouraging customers to complete their purchases with personalized follow-up

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It's not allowed to use any of Appgain Inc.'s products or services in connection with any app or business that constitutes or promotes gambling, adult media, inflammatory religious content, violence, and/or any known associations with hate, criminal and/or terrorist activities, discrimination, racism, harassment, or hate speech against any individual or group, or tobacco products, including e-cigarettes, firearms, or ammunition.

Yes, Shrinkit.me seamlessly integrates with popular e-commerce platforms like Zid, Salla, and Shopify. This makes it easy to sync your customer data and manage your marketing efforts without any technical headaches.

Shrinkit.me offers a range of pre-built automations, including abandoned cart recovery, welcome series for new customers, post-purchase follow-ups, and personalized product recommendations. These automations help streamline your marketing efforts and keep customers engaged.

To activate the WhatsApp Business API, you need an optional verified Meta account and a mobile number that has never been used with WhatsApp. The verified Meta account name must match the requested name for the WhatsApp number. If you do not have a verified Meta account, the WhatsApp number name will default to "(Brand Name) by Appgain."

Yes, setting up the WhatsApp Business API is offered as a service for a one-time fee of $80. This fee covers the activation process but does not include the green tick verification.

Green tick verification is not included in the setup service. It is subject to Meta's approval, costs $900, and typically takes at least two months to process. The green tick verification process is separate and must be requested directly from Meta.

If you do not provide a verified Meta account, Shrinkit.me will set up the WhatsApp number with the name "(Brand Name) by Appgain." You can still use the WhatsApp API, but the name will reflect this default format.

Meta requires that the verified Meta account name match the requested name for the WhatsApp number to ensure consistency and compliance with their policies. This is essential for branding and proper setup of the WhatsApp API.

The WhatsApp API setup typically takes 1 business day once all required information is provided.

In addition to the one-time setup fee of $80, there may be additional costs for using the WhatsApp API. These fees are charged by Meta and are based on your usage, such as messaging fees that vary by message type (e.g., session or template messages) and the region of your customers.

Meta charges fees per message sent via the WhatsApp Business API, with costs depending on the type of message (e.g., user-initiated or business-initiated) and the recipient's location. Meta provides 1,000 free messages per month, after which you must maintain a minimum prepaid balance of $100 or provide a valid credit card for continued usage.

Yes, after the 1,000 free messages per month provided by Meta, ongoing fees will apply for each additional message sent. These fees are based on message volume and recipient location, and you'll need to maintain an account with sufficient funds or a linked credit card to cover these costs.

hrinkit.me facilitates the WhatsApp Business API setup, but ongoing messaging fees are managed directly by Meta. Customers must ensure they have adequate prepaid credit or a linked credit card to cover costs beyond the free message allowance.

Currently, Shrinkit.me supports only the official Meta WhatsApp Business API. However, supporting regular WhatsApp numbers (unofficial API) is on our roadmap. If you are interested in this feature and would like to prioritize its development, please contact us to help speed up the process.