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Confirm COD Orders Over WhatsApp
Cash-on-delivery orders are the biggest source of lost margin for stores in the region: the order ships, the customer changes their mind at the door, and you pay for handling and both shipping legs. Shrinkit contacts the customer the moment the order lands.
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Features
It knows which orders are actually unpaid
Shrinkit looks at the payment state, not the name of the payment method — because merchants rename methods freely. Orders that are authorized or partially paid are treated as unpaid too, so nothing slips through.
Three ways to confirm
Interactive WhatsApp buttons — Confirm, Cancel or Call me. An AI assistant that confirms in a human tone and steps aside when the customer asks for a person. Or a plain callback queue if you prefer the phone.
It writes back to your store
Confirming moves the order forward at the vendor — Salla in progress, Zid ready, a Shopify fulfilment. Cancelling voids the order and restocks it. Nothing to reconcile by hand.
Watch the confirmation rate
The dashboard shows confirmations, confirmation rate, and confirmed, pending, declined and failed counts for the period you pick.
Use Cases
Fewer refused deliveries
Catch the change of mind before you pay to ship it.
No calling every customer
Stop dialling every customer and handle only the orders that need a person.
Works on Salla, Zid and Shopify
The same table, filters and statuses whichever platform your store runs on.
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