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Every WhatsApp Chat In One Place
Both your WhatsApp channels — the QR-paired number and WhatsApp Cloud — in a single inbox, with one thread per customer instead of one screen per number.
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Features
One thread per customer
Open and close conversations as the work progresses, and leave internal comments the customer never sees.
Tags that do double duty
Tag a customer in the inbox and that tag becomes a campaign audience. Support context turns into marketing targeting with no export step.
An AI assistant on the side
Optional intent detection, sentiment, and suggested replies you can accept or ignore.
Everything the customer ever sent
Order confirmations, cart chases, campaign replies and bot conversations all land on the same thread, so nothing is answered twice.
Use Cases
Handoff from a bot
When a bot flow reaches its limit it drops the conversation here, in full context.
Two numbers, one history
Messages from the QR-paired number and WhatsApp Cloud land on the same customer profile.
Tags that drive campaigns
Tag a customer in the inbox and that tag becomes a campaign audience.
Documentation for this feature
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